Operational Diagnostic

For businesses where the symptoms are obvious but the cause is not. We find out what's actually costing you time, money, or consistency, before you spend a dollar fixing the wrong "problem".

Step 1: Observe

We shadow a live shift, or come in as a "new trainee" to see how the operation actually runs. Team and system evaluations done in person and behind the scenes. 

Step 2: Work with your staff and leadership

Evaluate every staff member on shift for their attitude and effort during peak service. Focus on team work hierarchy, execution quality (especially pour counts and bar skills), tone of staff when interacting with guests, ability to follow greeting-closing standards (if any established), and general aptitude. 

Step 3: Report back

A written findings report: where staff can improve, where systems can improve, and what's actually costing you money ranked by priority. We then offer a recommended next step for each.

What you get

• A 6 hour "trainee" shift including typical labor associated (opening, stocking, running, bussing, cleaning, closing)

• A written findings report, detailing shift interactions and observations with every staff/system interaction

• Priority-ranked issues, and recommended next steps for each account

Best for: Recurring operational problems, unclear priorities, inconsistent performance across shifts or managers, or simply not knowing where to start.